FAQ

 

What products does Davinova offer?

Davinova offers a carefully selected collection of products designed to improve posture. This includes innovative orthoses and correction aids that are suitable for both everyday use and sports activities.

How do Davinova's products help improve posture?

Davinova's products, such as the Anti-Humpback Orthotics Band and the Invisible Posture Correction, combine comfort and functionality. They are designed to promote a healthy posture and effectively alleviate back pain, supported by ergonomic designs and high-quality materials.

How long do I have to return an item?

You have 30 days to request a return after receiving your item. The item must be in the same condition as when you received it, unworn, and in its original packaging.

What do I need to do to initiate a return?

To initiate a return, please contact us at greenplaceimport@gmail.com. We will send you a return label and instructions for returning the package.

Are there any items that cannot be returned?

Yes, certain items are excluded from returns, including perishable goods, custom-made products, and personal care items. Please contact us if you have questions about a specific item.

How long will it take to receive my refund?

After receiving and inspecting your return, you will be notified whether the refund has been approved. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take some time for your bank to process the refund.

Can I exchange an item?

Returning the received item is the fastest way to get the desired item. If your return is accepted, you can purchase the new item separately.

How can I contact Davinova’s customer service?

You can contact us anytime at +41762965187 or by email at greenplaceimport@gmail.com. We are happy to assist you with any questions or issues.